From Katie Jane: "Re: specialty hospitals. Congress wants to create a bill making insurers equalize physical and mental health benefits, which will in turn increase some government health programs. Since the bill will effectively ban specialty hospitals, they go ahead and assume those hospitals cause higher healthcare costs and the 'savings' of closing them will pay for the budget gap. Insanity." Link. Here's a snip: "Big hospitals say specialty hospitals drive up costs because the doctors who own facilities have an incentive to over treat patients with expensive procedures. Specialty hospital proponents disagree. They counter that if smaller facilities were banned patients would be forced to go to big hospitals, which they say deliver lower-quality and thus costlier care."

From Lazlo Hollyfeld: "Re: EMR. This was reported today in regards to the pending Medicare physician payments cuts (10.6% as of July 1, another 5.4% on of January 1). 'MGMA members reported that they will suffer further operational damage as a result of payment instability and the projected double-digit reductions to Medicare physician payments ... More than two-thirds of respondents described how they will sacrifice or postpone information technology (IT) and equipment investments.' While it is highly unlikely that these cuts will actually be enacted, even a portion of these cuts could pose a huge problem for the ambulatory HIT market in '09 and beyond. Arguably the most important thing looming over the market right now." 

From Bignurse: "Re: EMR. I took my family member to a new specialist, where he was handed six sheets of paper and asked to hand-write his demographics, medical conditions, allergies, and medications. Funny, he had just written all of the same information on paper earlier this week in the previous doctor’s office who referred him! Imagine my surprise when I learned that the specialist has one of the top-name, expensive EMRs (overkill in a single-physician office?), but after three years, the patient history is still on paper. In fact, the entire time I was there, the doctor never turned the EMR monitor on. What’s wrong with this picture? It will never get better until patients like my relative walk into a doctor’s office and refuse to fill out another paper form!" Want to bet that it was a hospital that provided that expensive and unused EMR? That Mass BCBS article that Inga quoted says it all: doctors don't get much EMR benefit, so requiring EMR use for bonus programs doesn't make sense. You can't make a small business buy software that doesn't pay its way no matter how much society might benefit. It would be great if paint stores recorded your custom colors on an electronic personal profile that was shared among them all, allowing you to stroll into any Home Depot or Sherwin Williams and have your records immediately available, but that's not happening for exactly the same reasons. Unless enough customers demand it, of course.

From TenaciousD: "Re: Stanford and Legacy. I heard that the Epic Stanford project is running at $180M for total costs. I also heard that Epic is telling potential clients (specifically an academic in the northeast) that Stanford is their beta for anesthesia. I will be curious how the implementation delays will affect Epic delivering anesthesia. Regarding Legacy, the article said that they expect Epic to cost about $10M over the next 3-4 years. That is the biggest Bull SH**. I know for a fact they told the CIO straight up it would cost $200M to replace Cerner and implement across all facilities." I wondered if Epic would bother with a $10 million deal. Wouldn't it be great, knowing that software has zero incremental cost for a new customer,to still turn your nose up at a customer who only has $10 million to spend?

From Janie Lane: "Re: Midland Memorial's EMR Stage 6. Somebody needs to talk about this when talking about the Epics of the world, where customers drop $10 to $50 million when OpenVista could do the job at a fraction of the price. If there were enough folks who lined up behind VistA to move it forward as a true open source project, it would be the default system of choice." Note the list of 11 Stage 6 hospitals and the conspicuous absence of nearly all of those big-spending hospitals. All the poster children academic medical centers haven't made the cut, but 74-bed Citizens Memorial Hospital and Denni McColm have. We're worshiping the wrong HIT role models. It's kind of like translational medicine -- choose a vendor for results achieved, not far-reaching vision. If you're a CIO, you'll be long fired before that vision ever ships.

From Bodie: "Re: Park Nicollet. They're going from GE to Epic. It will take place over a couple of years, but it's a done deal. They are running LastWord. Perhaps they figured they might as well take the pain once rather than moving to Centricity."

From Inside Outsider: "Did you catch any of the news following Apple's announcement of their Software Development Kit for the iPhone yesterday? Looks like they're going to release a really slick SDK that is easy to use and allows for rapid development. One of the companies that received the SDK early was Epocrates, which created a drug lookup app using the SDK and SQLite. They created it in less than 2 weeks. It will be  interesting to see if the medical industry jumps on this new platform." I'm betting yes. Never underestimate Apple's ability to create an entirely new market by doing the opposite of what most tech companies do: giving geeky stuff mass appeal and style while hiding the nuts and bolts. I wish they'd build clinical systems. Mark it down: iPhone apps will be everywhere at HIMSS09. Here's a link to the Epocrates story.

From Jack Ripper: "Re: your 2/18 mention of MagicJack. Perhaps you should refrain from endorsing products. I purchased it and still haven't seen it and there is no support information." I wouldn't say I endorsed the VoIP phone gadget (since I haven't used it)  but I did say it looked cool. I'd give it a little more time, then contact your credit card company and dispute the charge. I've gotten my money back every time I've done that. And if you ever receive it, it just won a PC Magazine Editor's Choice award, so I wasn't the only one that liked it. 

From Steve-O: "Re: Brailer. Believe me, he's smug every single day."

From CPR CIA: "Re: QuadraMed. Signed Quadramed as a sponsor, huh? I hope that you stay as open / honest about the state of CPR going forward as you were before taking their cash." No problem there. I liked CPR the last time I saw it years ago, but it was a train wreck even before Misys got its fumbling fingers on it. The years of neglect haven't been kind, so let's hope QD is up to the challenge. It does have superb user design and strong physician support. QuadraMed at least got it off its oddball database and onto Cache'. The offshoring decision is a gamble, but QuadraMed has some urgency in getting the job done and throwing low-cost Indians into the fray may provide the troop surge needed to make CPR sellable. Upgrading Affinity users is important, but if CPR's big academic medical center users feel neglected, they'll bail, so QuadraMed will need to develop an ivory tower worship competency to mollify them. As everyone knows, the biggest pain-in-the-ass IT customers are (1) academic medical centers, followed by (2) children's hospitals, both for the same reason: they are irrationally convinced that their bizarrely inefficient and sometimes safety-endangering practices are better than everyone else's. So, you have to hack your application to shut them up even though every other customer uses it just fine.

From Kate Bradley: "Re: consultants. Quite a few consultants read HIStalk. Would you consider running a survey of them to see what it's like working for their current or previous employers? It's sometimes tough to find out the nitty gritty from people already working there." I'm a sucker for taking on more work when it sounds fun. If you're a consultant, please take my two-minute survey about your current and previous employers and I'll e-mail you the survey results.

We spring forward tonight. Good luck to you IT folks on call.

Kleiner Perkins Caulfield & Byers creates the $100 million iFund to invest in companies developing high-impact ideas for Apple's iPhone and iPod touch. Apple will be involved as well.

Cerner says KLAS has ranked Millennium as #1 in overall value proposition scores for CPOE and #1 in "deep" physician CPOE usage. Also from KLAS: 100% of Cerner's remote hosting clients recommend that option.

Jobs: Senior PR Account Executive, Siemens Soarian Consultant, Network Analyst, Senior Business Analyst.

Privacy warrior Deborah Peel has an opinion letter in the Atlanta newspaper. Excerpts: "Most Americans think HIPAA protects their health data. Wrong. Those Americans should read the fine print issued earlier in this decade by rule makers who, reversing the intent of Congress, eliminated the right of patient consent over how their data is used for treatment, payment or health care operations ... The foremost beneficiaries of widespread availability of health data will not be patients. It will be employers who will use that data in helping to determine hiring. It may be credit firms. It will be the data-mining firms that will use that data to push their wares on consumers." What I would do if I were her: hire a researcher to reference the source of every claim she makes. She's a doc appealing to a medical and technical audience, so it would be nice to see the same factual rigor that you might expect in a journal article. The 'can you prove that?' questions are distracting from her message.

Article tidbit: MD Anderson used iRise visualization software to design its homegrown EMR, claiming it cut development time by half.

E-mail me.


Inga's Update

Go-live for Cerner Millennium at Barts and the London NHS Trust is rumored to be pushed back again due to supposedly outstanding issues with the software. The trust has been testing the product since August 2007.

The Greater Rochester RHIO launches online sharing services enabling medical offices to access patients’ lab reports, radiology results, and medication history. Patients can’t view their own information (yet?) but can request an audit to see who has accessed their record.

From Political Pundit: "Re: Beacon Survey. I like it. Execs are torn over whether to vote for the person who will subsidize their field of industry or the person who will exchange fewer personal liberties for the soup kitchen of the welfare state. Maybe the question should have been: which candidate do you think will bully for the most taxpayer dollars to be thrown at HIT projects?"

Check out Neil Versel’s podcast interview with Jonathan Bush. I found it both informative and fun. I love how Jonathan rambles back and forth between the serious and the insane. He also mentions Mr. H and me at the start, which of course made me smile.

E-mail Inga.


Shahid Shah on Using Virtual Machines for Easy Open Source Deployment

Shahid Shad is the CEO of Netspective and writes The Healthcare IT Guy.

The open source movement in healthcare technology is growing by leaps and bounds from where it was only five years ago. However, open source software is often difficult to install and get up running, so "trying it out" is not so trivial. I know many CIOs and senior executives who would love to try out open source, but the knowledge required causes IT staff to push back. Most open source software today needs web servers, application servers, database servers, etc. all working in tandem, just to conduct a trial. On the commercial side, things are a little better, but still complicated.

Given how hard it is to install open source solutions, I strongly suggest that the use of virtual machine software like VMware, which is now free for many licensing options, would make it significantly easier for customers to try out software. Other options like Microsoft's Virtual PC 2007, which is also free, might also be beneficial.

A virtual machine (VM) engine is a piece of software technology that dates back from the mainframe era. It basically allows multiple logical operating systems (a "virtual machine") to operate on a single physical machine. Assuming you have enough memory and processor power, you could have a Linux or Windows "host computer" that would allow multiple Windows 95, 98, NT, XP, Linux, etc "client virtual machines" to run as separate windows at the same time. On my workstation, I often run several virtual machines at the same time. The technology is stable, almost ubiquitous, and very slick.

For almost a decade, I've been advising my clients, most of which develop software for a living, to use virtual machines to help improve quality, test multiple operating systems on a single machine, produce "snapshots" of an operating environment for installations and training, and many other uses. I also started suggesting as early as a few years ago that software vendors should create a "virtual machine image" of a system that has their software, database, network, etc. all pre-installed and pre-configured.

VMware has a free version that can take a machine image and launch it on any modern computer. This bundling of an operating system with a pre-configured, special-purpose application is called a "virtual appliance". Cute name, but virtual appliances take literally minutes to run (it usually takes longer to download them than to actually run them). In a virtual appliance, there's no installation step. You just turn it on and you're ready to run the software immediately.

For Windows-based offerings, there might be licensing issues from Microsoft (a vendor can't just create a virtual machine client image with Windows without licensing it appropriately). However, for any software that runs on Linux, that's not a problem - just bundle the operating system fully configured to run your software along with whatever else is needed and give your customer a "single click" launch and test capability.

The folks from Medsphere, VISTA, ClearHealth, and other open source groups should take this advice. The virtual machine client model forgiving a trial version would change the trial deployment model dramatically and give you leg up on your competition. You could offer a "five minute" install regardless of how complex your software is.

There are already hundreds of other virtual appliances out there in the broad non-healthcare market. It's time for the healthcare IT sector to create its own virtual appliances to ease the management and maintenance burden on already tired staff.

From Caryoutsider: "Re: Allscripts. What's going on? Stock keeps going down, down, down." Shares closed at $9.82 today, dropping the market cap to $553 million. You voted Allscripts Most Likely to Be Acquired in the HISsies, maybe showing some psychic ability if the trend continues (although I'd bet they would go private first). The PE's still at 31, so it's not necessarily cheap even at that low price. It was well over $25 a share in November. The old-line PM/EMR companies are getting pounded by eClinicalWorks and others like them (cheap and fast to implement) and Stark hasn't had the impact everyone expected (because free isn't cheap enough if a doctor doesn't want an EMR), so despite lots of interesting ideas and technologies and great leadership, they're playing on someone else's home field.

From Nasty Parts: "Re: Allscripts. I'm hearing a lot of news from a variety of sources regarding a potential acquisition of the Misys Ambulatory division by Allscripts. I've heard it from different high level sources which leads me to believe there is something afoot. Of course, with Allscripts stock under $10/share, I'd think *they* would me an attractive target right now." I heard that before, but it hasn't panned out yet. Allscripts needs to get its own house in order before buying the fixer-upper next door. Misys seems happy to sell relabeled iMedica, so I'm not sure they're looking for new worlds to conquer either. I can't what to hear what eCW's Girish Kumar has to say when I talk to him next week given how accurate his predictions two years ago were.

From Greg Tourniquet: "Re: CIS failures. AMIA keeps talking about the value of publishing CIS failures and lessons learned. There is a formal initiative that we can look forward to: A group of battle-scarred CMIOs is writing a book; they recently put out a request on their listserv for 'tales from the trenches.' This was the request: 'We are going to share our multidisciplinary IT stories in a book called 'Gain Wisdom From Failure - Lessons from HIT Projects that Missed their Marks'. I will ask the CMIO leading this effort if he wants input from our peeps." That's what the industry needs. That plus an assessment tool that I've advocated previously: a readiness checklist that would tell a hospital how high it should set its sights, i.e. if the culture and change management capability is primitive, don't run off and buy a $50 million clinical system - stick with ancillary department task automation, data analysis, and integration and call it a job well done. The money wasted by the hospital industry on ineffective IT implementations is embarrassing. It's not the vendors' fault - nobody made them buy - but they consistently underestimate the challenge despite ample available evidence. I'd buy that book.

From Mr. Underhill: "Re: discussion comments. I truly enjoy HIStalk. I don't think there's anything like in healthcare IT and your numbers and popularity just seem to keep climbing. One interesting observation, and you might agree, is that for all the site traffic, news, and rumours, it is predominantly you keeping us informed. What I'm saying is that with all that traffic there seem to be very few comments made in the discussion area.  It seems that so many people use it as a one-way communication tool. I'm as guilty as anybody, as I can't wait to read the latest edition when it arrives." That used to bug me, but I realize I'm the same way. Most of the time, I wouldn't want to interact either. I'd just want a quick read, summarized by someone who knows what's important, with a little humor and rumor to keep it interesting. I'm happy to get comments, but I don't count on them. Inga and I are flabbergasted at the number and quality of readers we have and we take our responsibility seriously. It's a lot harder than it looks, but a lot more fun, too. And yes, the visits are off the charts after HIMSS, I'm happy to say (thank you, Fake Ingas and sponsors).

From Mrs. Peele: "Re: ROI. I noticed the student looking for help with an ROI on an EMR. The HIMSS book, Medical Informatics: An executive primer, has a good intro to the technique for an ambulatory EHR in chapter 6." Thanks for that.

From The PACS Designer: "Re: Jott. TPD has found another new web-based tool that may be of value to mobile and other system users. It's called Jott and allows users to record voice messages that can be converted to text much like HIStalk sponsor Dragon Naturally Speaking. Jott converts your voice into e-mails, text messages, reminders, lists, and appointments." Link.

My annual reader survey is here if you'd care to opine.

I'm a huge fan of Snag-It, which captures screen shots but does about a zillion other things for next to nothing. Their newsletter has an article on its use in radiology at Cincinnati Children's, where the rads use it to capture PACS images for PowerPoint and teaching files. I've only run across a handful of life-changing computer applications and Snag-It is definitely one of them (non-profits get a discount, by the way, and I'm not a compensated endorser since I bought my copy like everyone else).

The Healthcare IT Transition guys report that the HISsies cartoon has been downloaded over 1,400 times. Maybe next time we'll do a reality film a la Blair Witch Project, featuring some hospital people hopelessly lost in the HIMSS exhibit hall and stalked by a salesperson.

Speaking of the HITTGers, they videoed a Webinar they put on last fall that addressed "surprise" ROI that came about when implementing systems for patient safety. Per Marty, "We did a study of the literature and found scads of examples of HIT systems that paid for themselves. We only looked at provider-reported stories. If it even smelled like a vendor PR fish was hiding under the paper, we pitched it." Marty's offering our grad student Jerry Rivers a peek, so Jerry, e-mail Marty while he's feeling educationally benevolent.

Shares in athenahealth nosedive after the company announces Q4 numbers: revenue up 35%, EPS $0.06 vs. -$0.58,  beating analysts' estimates but not their expectations. The stock finished down 22.2% today. Ouch.

I always like the objective analysis of Vince Kuraitis, so I recommend his comparison between Google Health and HealthVault.

Joe Conn of Modern Healthcare writes about the Cerner HIMSS pullout, confirming from HIMSS that Cerner wanted to run what HIMSS CEO Steve Lieber admits would have been an "innovative" education program, but one he denied nonetheless because HIMSS policy doesn't allow vendors to hold events unless they exhibit. I know what Cerner was planning and it's a darned shame that HIMSS is so terrified of losing its boat show cash cow that it won't allow education as an alternative (check the schedule: you can go all day long, yet still only attend five hours or so of actual education because that interferes with forced trinket-harvesting and tire-kicking). HIMSS locks down the entire Convention Center ground zero - every meeting room in every hotel - using its Exhibitor Point system (warning: PDF) to ensure that financial homage is paid. It's entirely non-coincidental that there are 30 education sessions going at once, then suddenly a big block of empty time that compels you to Neon Gulch. At least it keeps the dues cheap.

Speaking of bad HIMSS decisions, how about that "Chicago next April" idea? I checked weather records for April 4, the opening day of the conference next year, at the 8 a.m. opening session time: 2007, 31 degrees and snow; 2006, 39 degrees and snow; 2005, 30 degrees and no snow; 2004, 23 degrees and no snow. I'm not sure who loves Chicago enough to look forward to that, but I suspect they already live in Wisconsin or Minnesota (or work in the Chicago headquarters of HIMSS). Coat check girls can't wait and neither can exhibitors, who hate to see a sunny, warm day because people don't hang around those mission-critical booths for hours at a time (say, you don't suppose that HIMSS would intentionally ... no, surely not).

I'm with Cerner on this one, but I still like the potshot Todd Cozzens of Picis took in Joe's article, speculating the same as I did earlier: "To me, it’s a sign that their growth in the U.S. market has tapped out; they don’t see a lot of green-field hospitals in the U.S. The fact that Neal is not being there and being in Europe means he’s run out of runway here." I think that's most likely true, still another reason to avoid selling your soul to Wall Street. It's tough to run an R&D intensive business that sells mostly to non-profits and still keep the money guys salivating.

Cerner will distribute cancer care guidelines from the National Comprehensive Cancer Network.

RemoteScan offers TWAIN-redirection software that allows scanning into a Citrix or WTS application.

David Brailer's private equity has quietly invested $100 million in healthcare companies, but says he's smarter than everyone else and won't share details. He's bringing in more state pension funds as investors. He's sounding kind of smug these days.

A New Zealand health board gives up trying to recover vital SAN backup data lost in an unspecified incident last year.

Larry Stofko, CIO of St. Joseph Health System (CA), whose wife is fighting cancer, provides a WSJ opinion on PHRs.

That made me think of something someone told me once: why don't patient care systems store PHI in a database that requires an encrypted patient ID key to access? In other words, nothing in the database identifies the patient except a gibberish key that can be unlocked only by the application's front end. If you don't store identified data, you can't lose it. Today's systems were designed for access and not security, of course, but it doesn't seem that hard.

Midland Memorial Hospital (TX) hits HIMSS Analytics EHR Stage 6 on Medsphere OpenVista, one of only nine in the US. Like I've always said, it's not what you have, but how you use it. Dozens of millions vs. free - which is the bigger risk?

A private equity firm will buy Tunstall, a UK telehealth provider that's a member of the Continua Health Alliance, for just over $1 billion.

CompuGroup buys Fliegel Data, a German HIS vendor.

Axellis acquires three medical software vendors in oncology and cardiology: Innocure, Bluescope Medical Technologies, and Mailling Wright Products. Strangely enough, Axellis doesn't even have a web site yet.

Bizarre: the family of a 20-year-old model who died of a drug overdose in the apartment of her 40-year-old psychologist and lover is suing him. He's already been charged with manslaughter in her death, which was caused by her taking 100 times the normal dose of oxycodone. The psychologist, who specializes in treating drug abusers, was also charged with oxycodone trafficking and using other doctors' prescription pads to obtain drugs since psychologists can't usually prescribe.

E-mail me


Housekeeping and Sponsor Updates

Bon Secours Health Systems (MD) attributes EnovateIT’s mobile solutions for helping improve patient safety across several of its hospitals.

Jobs: Sales Executive - GE Healthcare, Healthcare Technology Senior Specialist - American College of Cardiology, System Director of IS - Manatee Memorial Hospital, Epic Consultants - Vitalize Consulting Solutions. Those who sign up for weekly job alerts hear from the ab-fab Gwen, who writes a fun letter with each one.

Thanks to the companies that sponsor HIStalk. Please click their ads, consider them if you're in a buying mood, and tell them you appreciate it. I know some of them have a real challenge getting their corporate bean-counters to loosen the financial chastity belt to send money off to some anonymous guy's PayPal account, so give them credit for being cool enough to try. Some are large, some are small, all choose to support HIStalk because of you.


Inga's Update

Prior to HIMSS, I mentioned Beacon Partners was conducting a poll at HIMSS to determine which presidential candidate healthcare execs thought would best represent healthcare. Over 600 people participated in the survey and the majority indicated Hillary Clinton would be the biggest advocate for healthcare IT and would have the most impact on empowering providers to deliver the best possible healthcare through the use of healthcare IT. However, Clinton came in third after McCain and Obama when these same participants were asked which candidate they would vote for. While the Beacon folks said they found the results “fascinating,” my take is that even healthcare execs see the presidential race to be about more than just healthcare. (Kind of reminds me of the recent McKesson/Quadramed conversations over how you can lose even if you have a better product.)

I registered for all sorts of exciting prizes last week at HIMSS (iPods, Wii, etc.) and am now getting a bunch of e-mails back from those vendors. Unfortunately I didn’t win anything yet, but have learned a few things NOT to do when sending emails. For example, I got this email today: “We met at the HIMSS event in Orlando last week. You had stopped by [company’s] booth and we spoke. We were discussing your current IT environment and any current or planned applications development initiatives coming up in 2008.” Well, let it suffice to say that I didn’t mention HIStalk’s (or anyone else’s) current IT environment to this guy. Why send out a spamming e-mail that makes you and your company look amateurish? A simple, “thanks for stopping by” would be more appropriate.

BC/BS of Massachusetts announces physicians won’t be required to install EMRs in order to participate in its bonus programs, though health systems will be required to install CPOE by 2012. The insurer has determined that the financial benefits of an office-based EMR are not worth the costs, which usually take five to six years to recoup. CPOE has been shown to provide payback in about 26 months. Additionally, a recent study found that CPOE could prevent 55,000 medication errors in Massachusetts and provide annual savings of $170 million ($2.7 million per hospital.) It will be interesting to see if other insurers follow their lead. The study results also suggest physicians will continue to look for outside funding for EMR purchases since the ROI provides them with limited financial benefit.

E-mail Inga.

Inside Healthcare Computing has graciously agreed to make previous Mr. HIStalk editorials available from its newsletter as a weekly “Best Of” series for HIStalk. This editorial originally appeared in the newsletter in March 2006. Inside Healthcare Computing subscribers receive a new editorial every week in their Electronic Update.

Michigan’s Trinity Health has put their seemingly successful $315 million clinical system implementation on hold. Their announced reason: they are fine-tuning their plan to drive clinical improvements and implement evidence-based medicine.

The industry has been hard-selling “clinical transformation” for years. Hospitals repeat the mantra dutifully (although none ever seem to declare themselves transformed – like vendors’ claims of integration, it’s always just around the corner.) Post-implementation hospitals aren’t necessarily improved clinically or financially. The only predictable transformation is that hospital dollars unfailingly get transformed into vendor dollars.

Who do you blame? Surely not all vendors and hospitals are incompetent. Is clinical transformation (assuming such a thing exists) simply impossible to manage successfully? Maybe the best analogy is the space shuttle.

The space shuttle orbiter is supposedly the most complex machine ever built despite its now-antiquated technology (there’s a parallel right there). It’s not just a flying machine – it’s an industry of pork barrel politics, fat cat contractors, jobs, and national pride. Somewhere in the mix might be a smidgen of science that bears little resemblance to the original promise of an inexpensive fleet self-funded through technology commercialization (Tang, anyone?) We walked on the moon but settled for a scientifically irrelevant low-orbit taxi.

Like the space shuttle, clinical system projects rarely unfold as optimistically planned. They require painstaking planning, unerring execution, outstanding change management, and unwavering focus. None of these are the long suit of the typical healthcare organization. Instead of a handful of astronauts, thousands of busy employees have to be convinced to change their comfortable routine. When the going gets tough, the formerly committed VPs disappear and leave the battle to the IT techies.

Sometimes the project explodes while you watch, like Challenger or Columbia. Even when it doesn’t, interest wanes once the flashy launch is over.

If the shuttle crashed 90% of the time it took off, would we keep launching and irrationally hoping for success? We’d send the engineers back to the drawing board, or maybe even get some new engineers, or ground the program. Or, perhaps we’d just declare the whole thing undoable and settle instead for a high-value subset of the grand plan more within the scope of our capabilities.

Where hospitals are different from the space program is that we don’t learn from the industry’s widespread failures. Hospitals quietly shell out precious millions and unreasonably hope that they’ll find the success that has eluded a long string of predecessors buying the same short list of products. Reality eventually sets in, expectations are lowered, and attention moves on to something else.

Sometimes imaginary victory is declared at HIMSS, proclaimed by ventriloquist vendors whose lips barely move when their customer speaks. One thing’s certain: you’ll seldom hear a discouraging word from consultants, member groups, or rah-rah magazines. They make money from the illusion of mass success.

We need success stories that go beyond a glitzy lift-off. We need someone to actually be transformed, not just implemented, and for those who weren’t to tell us what went wrong. The path to clinical transformation is lined with the smoking debris of earlier missions, each of them offering lessons for those willing to listen.

This editorial is copyright-protected by Algonquin Professional Publishing, LLC., publishers of Inside Healthcare Computing. Please do not copy, forward, or reproduce this material without prior permission. To obtain permission or for more information about Inside Healthcare Computing’s reprint policy, please contact the Customer Service Department at 877-690-1871 or go to http://insidehealth.com/ihcwebsite/reprints.html.

Mr. HIStalk’s editorials appear each Thursday morning in the subscribers-only version of Inside Healthcare Computing’s E-News Update. To subscribe, please go to: https://insidehealth.com/ihcwebsite/subscribe.html or call 877-690-1871.

From Bill Shatner's Ham: "Kaiser said it added 13,000 total members in 2007, which includes an unpublished addition of 20,000 new 'Charitable Coverage' members added during the year (the biggest annual increase in that program's history). Had it not been for the new 20,000 unpaid members, Kaiser would have posted its first annual member loss since 2003. Giving coverage to poor, uninsured people is a noble thing. Using that coverage to hide true membership losses is a new level of dirty." Link.

From Paul Pott: "Re: Stanford. I heard they've delayed their Epic go-live over two months and sacked Perot Consulting despite a long-term agreement. Accenture won the job and it will be interesting to see how they handle it. Stanford continues to cut parts of the project out (surgery, barcoding, ED) to see if they can get something live." Unverified, updates welcome.

From Jerry Rivers: "Re: ROI. I'm a grad student and hadn't heard of you prior to the Ingas thing at HIMSS. I'm hoping you can point me in the right direction. I'm interested in learning about models of ROI for adoption of EMR. Ohio State University Health System posted a paper about their own ROI, but I can't find anything else like it. Thanks for your beautiful Ingas at the conference." Can anyone help with some citations? I haven't seen much. Glad you liked the Fake Ingas, although you missed the best one of all (Real Inga).

Listening: The Red Thread. Sadly defunct, but "Wax Museum" makes them immortal in my book.

Vista is a failure in terms of both technology and sales, so does that mean that Windows XP was Microsoft's last decent OS? I liked Computerworld's arguments until they got into that Steve Ballmer "wave your hands over the coffee table" thingie from last year's HIMSS as the next generation. Still, Microsoft can't lower the Vista price enough to unload copies because of driver problems, resource hogging, and lack of benefits. Looks like another Windows ME dog.

Palomar Pomerado has a video about its Second Life hospital project.

Legacy Health (OR) bails out of its five-hospital Cerner implementation and goes with Epic. I'm beginning to feel uneasy about Cerner's prospects. The stock is doing poorly, they've laid off staff, projections have been reduced, and the HIMSS booth thing may have had more of a back story (I've heard rumblings that they had planned to pull completely out this year). Hospital finances aren't good, the clinical systems market is surely near saturation, and Cerner's desperate search for growth in other markets and overseas won't feed the Wall Street wolves in the near term. Cerner is the industry's bellwether, so if they have problems, so does everyone else (although being publicly traded makes theirs much worse).I hope they do well, but the signs aren't good.

Speaking of that, I weigh in tomorrow in Inside Healthcare Computing: Clinical Systems are Cooling Off: What Systems Will Drive the Market Now?

My reader survey is here if you'd like to set HIStalk's direction. Thanks. Speaking of voting, Cerner's HIMSS pullout is running 73% "Good Idea" in the reader poll to your right.

A couple of vendors who exhibited at HIMSS say they'll write something up to describe the experience (cost, traffic, problems, etc.) Your thoughts are welcome, especially if you run the company and can assess value received (I'll use only de-identified info, of course).

MUSC picks Oacis for its data warehouse.

The New York Times runs a piece (This Blood Test Is Brought to You by ...) on the ad-sponsored Practice Fusion EMR, with a screen shot showing an ad. The company selling ads for them says they can get ten cents per view or more, making it possible to keep giving the app away. Trivia: the product is written in Adobe Flex, which sounds interesting. It doesn't seem to exactly be selling (or not selling) like wildfire with only a couple of hundred docs using it to some unknown degree.

Optical imaging vendor Optio Software will be acquired by financial transaction solutions vendor Bottomline Technologies. You probably saw Optio at HIMSS since they have a big healthcare customer base. Or did.

Meditech will open its Fall River building next month, spending at least $40 million the new home to 500 employees. They'll stick with the plan of open seating, but the water view is nice.

A nurse violates hospital policy and avoids using her hospital employer's medication barcoding system, killing a patient with another patient's medication, this time at Marion General Hospital (IN). I think they're a Meditech shop and a Most Wired hospital in the rural category.

The president of the Massachusetts Senate is pushing a bill that would set aside $25 million for a statewide medical records system and would make it illegal for drug reps to offer gifts or for physicians to accept them.


Sponsor Updates and Housekeeping

Welcome to surprise new HIStalk Platinum Sponsor QuadraMed. I say "surprise" because it came out of the blue after they did an HIStech Report about their Care-Based Revenue Cycle. I nearly turned them down because not all of the conversation about them here has been positive after their recent offshoring decision (or any other broad vendor, but they're the first to sponsor) and I wanted to be aboveboard about that with them. I give them credit for signing the standard sponsor agreement that spells out that we'll keep saying whatever we think and believe, sponsor or not. (Disclaimer: I've been an Affinity customer and have nothing bad to say about that experience, but I should disclose that bit of history). Anyway, welcome to QuadraMed. I appreciate their support. I interviewed CEO Keith Hagen two years ago. I also saw him in the breakfast line at the Peabody Orlando last week, but that's hardly newsworthy since half the industry's leadership seemed to be waiting for a Beeline Diner table and a $13 omelet that doesn't come with toast.

Speaking of HIStech Reports, a couple of folks have asked if we're still doing them post-HIMSS because those fancy reprints we did were the first collateral to run out as attendees grabbed them up. Yes, we will continue to do them. They're a lot of work, but fun.

To your right: you can sign up for updates when I write something new here or for the weekly Brev+IT e-mail newsletter. You can also Google all five years' worth of HIStalk for people or company names. And, send me secure rumors via the Rumor Report button.

AT&T is handling a voice and mobile broadband in-building wireless network for Thomas Jefferson University and Hospital (PA).

Those sly dogs at EnovateIT snapped a pic of our little autographed signs we made for the HIMSS booths of sponsors (earning Tammi from AT&T an Inga hug for delivering them all over the hall). Notice the crafty way they worked their own logo and cool cart in the picture. I can't figure out how everyone and their brother was blatantly shooting video and flash pictures all week and I got busted for taking one non-flash Fake Inga picture. Seems like HIMSS should just drop that policy. It's not like there are nuclear secrets in there.

 

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Inga's Update

I am in my post-HIMSS frenzy (which is different from my pre-HIMSS/during-HIMSS frenzies). I am in definitely catch-up mode. The swelling in my feet has finally gone away after too much walking in beautiful shoes and too few places to sit down!

Anyway, I have noticed a few comments on some other blogs about HIMSS in general as well as HIStalk and the HISsies. Here are a few of my favorites. Amy Gleason (of Bond Medical, I guess now Medi-Bond) brought a crew to the HIStalk party (wish I had met them because they sound like a fun bunch) and shares some insights on speakers and the convention in general. The handsome Scott Shreeve provided a great summary of Jonathan Bush’s HISsie acceptance speech. He also says the best part of that evening was chatting with Mr. H and me, which is an incredibly nice thing to say given all the interesting folks there.For a very comprehensive overview, check out John Moore’s Chilmark Research site. He touches on booths and vendors and the overall buzz.

In reading the posts the last few days (here and other places) I have determined I must be the only person who kind of liked McKesson’s Vegas-light inspired booth. Yeah, the booth was huge and flashy but, I found it kind of cool. My biggest complaint about it was that it always seemed congested. Either the setup was not conducive to the number of people and demo stations, or, there were too many people like me who walked through it like a short cut to get on the other side of the hall.

The McKesson talk reminds me of a clever nametag I saw the HIStalk party. A lovely lady had on her nametag that she worked for, “Frequently bashed vendor”. She admitted to me she works for McKesson.

There have been some recent posts about one vendor possibly outselling another, with the loser being the one that actually had a better product. Dog of war said he/she thought it was sad situation and that perhaps vendors should invest more in influence peddling. I think the conversation misses the point. My opinion is that most purchases (other than simple commodity items) should include considerations that go beyond determining what product is “best”. Equally if not more important are factors such as company stability, future product plans, integration capabilities, implementation record, management, etc. If functionality were the only consideration, all we would ever need is a demo CD from each company. There are hundreds of examples of companies in this space that have had slick products but have disappeared because of problems in other areas of the company. Organizations need quality salespeople make sure prospects understand the big picture of the company’s offerings. And, that all being said, of course some salespeople are better than others.

From iphone dude: "It was a good show for us. Going through our leads this morning, we had two booths and we didn’t have a lot of repeat visitors between them. The second booth was a last minute strategy placement which worked out - so yes, the second booth definitely was beneficial. [One of our featured products] got a lot of attention. [Competitor] stopped by at least four times, [another competitor] two or three, and I caught [competitor #3] once. The third competitor rep resorted to subterfuge by switching badges, which I figured out the next day when I stopped by their booth and the same person had a different name. Kinda silly. It was really weird, so we started taking pictures of competitors in our booth." One fun aspect of HIMSS is seeing what the competition is doing and comparing their products to yours. Too bad Mr. H and I didn’t have any cool anonymous blogger cocktail parties to crash.

Two cardiologists plead guilty to embezzling about $840K total from the University of Medicine and Dentistry in New Jersey. The pair admitted to taking the money and providing no meaningful services in return except for referring cardiac patients. Both face 10 years in prison and $250K in fines.

From I’m Not Inga: "I was one of the vendors in the Siemens booth STALKER section. You know, back behind the control room, at the end of the aisle, near the private meeting rooms, and in front of the restrooms. We had NUMEROUS Histalk readers that found us for the ‘I’m Not Inga’ buttons. And they really had to work to find us. So thanks for playing along and making this a fun HIMSS deal for us. This was our first time exhibiting and it seemed that when we were discouraged by lack of booth traffic, someone would come up looking for a button." Thanks to the fun Active Data Services folks for making me feel like some sort of superstar. I actually wore the button for awhile until a friend saw it and decided he had to have it.

iMedica announces a new program to equip physicians with a tablet PC loaded with iMedica’s EMR/PM software to test for one week. I think that is a great move. I am sure that other vendors offer try and buys, though perhaps begrudgingly. The fact iMedica is promoting their program is smart. Apparently the sales rep will “train” the doctor how to use the program and then the doctor is on his or her own. If a product is easy to use, then the doctor should be able to figure out how to navigate the application – that is, if the physician actually takes the time and effort to try it out and doesn’t just let it sit around on a back desk. I bet car dealers would say that people who take a car home for a weekend test drive are more likely to buy and I suspect iMedica will find similar results.

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